Privacy Policy

Who is responsible

Research Grade Laboratories LLC operates this storefront and is responsible for the personal information described in this policy.

Information collected

• Account and identity information such as name, email address, telephone number, and authentication records.
• Order, billing, shipping, transaction, refund, and support information.
• Research-use attestations, company qualification records, and compliance decisions when required.
• Device, security, consent, referral, and site-interaction information needed to operate, protect, and improve the service.

How information is used

Information is used to provide accounts and storefront functions, evaluate and fulfill orders, process payments and refunds, prevent fraud and misuse, provide support, maintain lot and compliance evidence, meet legal obligations, and improve service performance. Optional browser analytics operates only under the storefront consent controls.

Service providers and disclosures

Information may be shared with providers that support hosting, authentication, analytics, communications, payments, fraud review, accounting, fulfillment, shipping, laboratories, document storage, legal review, and security. It may also be disclosed when required by law, to protect rights or safety, or as part of a lawful business transaction. Personal information is not sold for money.

Retention and security

Records are retained for the period reasonably needed for the purposes above, including transaction, tax, compliance, dispute, recall, security, and legal-hold obligations. Administrative, technical, and organizational safeguards are used, but no system can guarantee absolute security.

Choices and requests

Available privacy choices depend on location and may include access, correction, deletion, restriction, objection, or consent withdrawal. Some records may be retained when law, fraud prevention, safety, accounting, dispute, or legal-hold requirements apply. Requests may be sent to hello@researchgrade.io.

Updates

A new version and effective date will be displayed when this policy changes materially. Continued use after an effective update is governed by the updated policy where permitted by law.